FAQ

What products do you sell
We specialise in retro soccer jerseys, offering authentic and high-quality pieces for fans and collectors

How can I place an order
Browse our store, add your chosen item to the cart, and proceed to checkout. Payment must be completed to confirm your order

What payment methods do you accept
We currently accept PayPal only

How long does shipping take

Handling time: 1–2 business days

Delivery time: 2–3 business days within the UK

Orders are shipped Monday to Friday using Royal Mail, DHL, or other reliable couriers

Do you offer free shipping
Yes, we provide free shipping on all orders

Can I cancel my order
Orders can be cancelled within 24 hours of purchase. After this, if your order has already been processed, you will need to follow our Return and Refund Policy

What is your return policy

You can return items within 30 days of delivery

Items must be unused, in original condition, and with all tags attached

Returns are free – we cover the return shipping cost

How do I request a refund
Once we receive your return, refunds are processed within 7 business days back to your original payment method

What if I receive a damaged or wrong item
Please contact us immediately. We will arrange a free return and send you the correct item or issue a refund

How can I contact you

Store Name: Kitewear
Email: support@kitewear.shop
Phone: +442073216028
Address: 14-28 Oxford St, London W1D 1AU, United Kingdom
Opening Hours: Monday to Friday (9:00 AM – 5:00 PM) (GMT)